Order Faq's | Black Diamonds Hair Co.



Free Shipping Explained 

Quality Hair Hair so soft it will make you order again we guarantee you will be happy with your purchase, call us to get free shipping

On our site you have the luxury to buy the hair direct no need to pay extreme fees for your purchase our quality is guaranteed we offer hair frontals, lace front wigs mixed hairstyles are temporary keep this in mind life of product will be 1 month.

Human hair products are often vast online but w hen you shop with us we will ensure your order is shipped fast wrapped with perfection free shipping is offered and we offer private sales to our VIP customers. Free gift with orders over $150 Call us to place your order we will offer 3 items to choose from.

Contact Us
Customer service department open 24/7 contact us one of our reps will return your call as soon as possible.

Our craigslist ads are local and national we are not local to the area please keep this in mind when reading our ads are offered because we offer this product in the area our delivery will be by Fedex ,USPS,DHL please contact our Care department should you have any delays in your shipment call with your phone number order number for faster service.



Order online or Call us for discounts shipping. Free Shipping

Free Shipping & Premium Shipping charges 

Free shipping standard is 7-14 days. If your looking for a faster shipping time frame we do charge $14.99 shipping fees items will be sent with required signature and shipping is 3-5 days from date of your order.

We do charge a tax rate of 10% of your order and our items come with a warranty  as long as the item is not worn please see terms of use page.

Some items are shipped from our factory in the United Kingdom and some items are available in the US please call customer care before placing your order should you have questions.


Order Processing Times



Once you place your order we process the order in our store located in United Kingdom it takes 3 days to package order and ensure of QC check once this is completed you will get a notification your item has shipped from our facility once the order has been picked up from sorting.

Our items are shipped  and sent by usps air mail and delivered to the closest USPS in your area. Keep in mind the processing time  also excludes fraud check in most cases it will take 48 -72 hours to ensure funds clear in our system we do refund for last damaged items if the item is sold out .

We do not ship orders on weekends we do offer Flash sale items with fast and Free Shipping

Orders placed on Fridays at 4 pm will be shipped on the following Monday and arrival should be by Friday. if your order does not arrive we will provide a $10 refund back on your order plus $20 off your next order for the next two orders we want you to be happy so we offer this worry free guarantee. Signing of the package is required for tracking and insurance purposes.





Accepted forms of payment

Visa Mastercard American Express Discover Prepaid cards are accepted by phone Paypal is accepted we require a signature for tracking purposes for all our products and services. Checks are verified in 7 days once order clears we ship the order instantly. Money orders are accepted at our PO Box keep in mind we do verify checks returned checks are $30 chargeback.



We require  cvv codes when processing a payment with a credit or debit cards ,  three digit code in the back of the card for security purposes and the billing zip  code is required to  process payments, see example of cvv code in the back of the card next to the signature strip.


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Return Shipping/Returns
We Guarantee your order will be what you ordered we double verify each order and we never had one return so we are happy that our Quality is guaranteed in the invent you do have to return your order free shipping return slip included. Refund will be processed within 24 hours of order we do not accept return on Human Hair due to healthcare laws.


We can supply full credit please call our Beauty Success Management Team for more information.

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