Refund Policy | Black Diamonds Hair Co.

 

Returns

Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@blackdiamondshairco.com and send your item to: 3911 W Mackenzie Phoenix Arizona United States 85031.

Additional Refund Policy In detail

Once the item is opened we cannot refund you due to health concerns please make sure to send the item back before asking for a refund same day with Tracking and insurance.

Do not wear the item – not even for a moment we will refund if it is the wrong color only.Wigs Hair Extensions Frontals are not styled when sent hair models have been styled according to their head shape and products vary based that can be used please see our hair care guides if you need help with styling your hair.

We offer refunds to all customers as a first attempt to resolve any issues if you do not accept on the second attempt and have worn the item we cannot refund due to the item being worn health code that all beauty supplies adhere to we will offer a Store Credit and cash back of $15 at Black Diamonds Hair Co. discretion of management approval.

Exchange can only be offered if it was not worn we will offer an exchange within 14 days  and refund and ask the item be sent back for resale we will not accept an item that has been removed and worn. If you are not happy with the item please leave a review, it helps us strive to become better at our policies in the future.

Shipping

Our products are shipped within 2-3 Days using the following carriers: USPS FedEx UPS . To return your product, you should mail your product to:Warehouse 3911 W Mackenzie, Phoenix Arizona United States 85031. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

© Black Diamonds Hair Co|October 27, 2016

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