Shop with Confidence in Black Diamonds Hair Co.
100% Money back Guarantee our product has never been returned to date if in the event you’re not happy, Please call or text us we are here 24/7
We offer a 100% Money Back Guarantee for all orders within 30 days of your order hair will not be worn dyed or placed on your hair all unsealed wefts wigs ponytails will be returned to sender at our cost in original packaging shipping labels are provided sent to your email on file.
We also do not refund unless the item has been sent back in that process once sent back for damaged items we will refund the item partially in the event the item was worn. Due to our policy on refunds and exchanges we do not send out products free to customers based on fraud we cannot send out refunds to customers and also a free items totalling higher than the value of the purchase.
If the event we do offer a complimentary item we have the right to change method said method of refund based on our stock and availability. We cannot guarantee an item greater than the value of your purchase.
How long does it take to receive my order?
- All orders in the US arrive in 5-10 days if you need faster delivery please call customer care for help faster
- service most orders shipped in the US can take up to 5 -10 Days to arrive.
- All items are Free Shipping excluding International countries please call Customer care for help with orders outside of the United States of America.
- If your payment does not process your order will not be shipped until the payment clears in our Merchant account.
- Please see our Refund and Shipping policy or call customer care.
New feature ask a question on the website we answer within 24 hours or less, Our agents have the ability to provide deep discounts for all customers. We also offer flash deals to our Black Diamonds VIP members its free just join and earn rewards when you share our site when you review a product on our site and we offer a referral program!
- Free Shipping we have removed the extra charge to make it affordable for our customers, our Diamond Call Center is here to help Open 24/7 with over 100K in sales in Christmas we now offer faster shipping and also FREE to all customers.
Holiday cut off times built into our site if your order does not arrive on-time we will refund $15 per order that has not been attempted shipping as signature will be required for orders over $150.00