Q: How will my order be shipped ?
A: Orders are shipped within 24-48 hours of your order keep in mind we will send a tracking number to ensure the package arrives in style.
Black Diamonds Hair sends all orders by USPS Priority if the order is not received within 7 days of order we will refund maximum of $20.00 to compensate for shipping. Certified mail orders require a signature to ensure your items are shipped and received at your shipping address.
Q: How do I take advantage of free shipping ?
A: Call our Call center we would be happy to assist with your free shipping or just place an order we have removed shipping so all orders are Free shipping
Q: How fast will i receive my order ?
A: All orders are shipping same day we are a 24/7 fulfillment center and call center once order is sent we cannot cancel the order make sure you process your order using Pay Pal we offer payment protection cash on delivery orders need to be approved with our Care department. Orders arrive 3-5 days from your order for custom made wigs allow 7 days for prompt delivery.
Q: Who will deliver my items ?
USPS, FED-X,DHL we use local delivery if there is a fulfillment warehouse in your area see your sales representative in your city and state if you purchase online we can rush shipping in 3 days for $9 flat fee. All orders are Free Shipping if you request faster shipping it will be charged at a flat rate see customer care for further information.
Q: What hair types do you sell ?
Hair care styling tools advanced conditioning treatments Hollywood beauty products you cant buy in stores, we also offer a fashion section offering apparel see our Apparel section we offer a full service beauty supply online store, not limited just hair we offer affordable hair apparel
Money Back Guaranteed policy orders must be sent back within 14 days of the order health department does not allow us to resale the hair if worn same policy as local beauty supplies.
All orders sent back will be credited within 24 hours our store has never had a return but in the event your not happy with your purchase, we will provide free return shipping package with your order. Contact our Care department 24/7 for a Rma request you can process online on our order help page.
Black Diamond’s Hair Co. founded in 2009, and has been providing quality human hair to the public ever since. Located in Arizona, Atlanta and New York . Our Quality is important to us we offer 6 day shipping on most orders. We are a 100% online store we are not a local salon we only offer referrals after a a purchase has been made. Our stylists may charge from $50-$200 per sew in partial or full please contact support after only a purchase has been made.
Items we do not accept:
- Hair that has been used in any way due to healthcare policy compare to your local beauty supply we cannot accept hair that has been used or opened from the package seal of the hair cannot be unwrapped.
- Human hair that has been dyed or altered will not be accepted contact customer care by chat/call center to discuss if you should have any further questions
- RMA number must be on package or your item will be returned to sender